Patient Code of Conduct

The safety of our staff and patients is very important to us as we believe that all individuals have a right to be treated with dignity and respect. We have zero tolerance for any form of threatening or abusive behavior towards staff, physicians, or fellow patients. Such behavior may lead to immediate dismissal from the clinic.

If you experience such issues during your visit, please reach out to us directly by phone or email.

Cancellations and Missed Appointments

Appointments are provided to our registered patients only through website, email, and text. We request you to notify us at least 24 hours ahead for appointment cancellation so we can offer it to another patient. A No-Show fee of $50 is applied for missed in-office appointments.

Prescriptions Renewals

Our clinic requires that all prescription renewals be preceded by an in-office or telehealth appointment. Patients are responsible for scheduling these appointments in advance to ensure timely renewals. We do not offer any travel prescription or travel-related advice.

Test results

Patients are required to book an appointment with the doctor to follow up for all the test results.

Maintaining Patient Status

Patients are required to make at least one in-office visit a year to keep their status sctive.
Patients who have not had a visit in more than two years will be removed from our system.
Patients who have incurred two consecutive no shows will be removed from our system.

* Some policies may vary for Dr. Song’s patients.