Policies
Better Health Care is Our Mission
Patient Code of Conduct
Our safety for our staff and clients in office is very important to us. We have a Zero Tolerance Policy towards any kind of abuse
or aggression towards our staff, physicians etc. If needed we will call emergency services for assistance and may need to terminate any services offered to the client.
Appointments
We offer pre-booked appointments to our registered patients only through website, email, and telephone. You can call us at our phone number: 604-428-9125 or email us at [email protected]
We request you to please notify us at least 24 hours before so we can offer the appointment to another patient. There is a No-show fee of $50.
Prescription Renewals
Please kindly make your appointment at least a couple of weeks in advance before your medication runs out. We do not routinely do prescription refills over the phone or fax. But on a case-by-case basis, we may be able to offer Virtual consults. We do not offer any travel prescription or travel related advice.
Please book an appointment with the doctor to follow up for all the test results.
Referrals
If you need a referral or re-referral to the specialist, please book in with the doctor for an appointment.
As it can be very busy, any emails will be responded to in 3-7 working days for non urgent questions only. Please use the appointment booking by phone or website.